Reservation Terms

The data controller is EXPLOTACIONES SANTONEL, S.L. :

IdentityEXPLOTACIONES SANTONEL, S.L. – B38588760
AddressCalle Fernando López Arvelo, 1, 38660 – Costa Adeje (S/C de Tenerife)
Phone(34) 922 97 51 54
Websitewww.zambraskybar.com
Emailproteccciondedatos@grupofedola.com

Reservations made by users through our website (“Website”) are governed by the terms and conditions (“Terms”) described below. Booking services (“Service”) through www.zambraskybar.com implies full and unreserved acceptance by the user of the following conditions. The Terms do not cover the booking of our services by third parties outside the Website.

Please read these Terms carefully before making a reservation on our Website. If you do not accept these Terms, you will not be able to proceed with the booking.

  1. Possibility of Modifying These Terms and Commercial Offers

EXPLOTACIONES SANTONEL, S.L. may modify the terms or offers published on its website (prices, products, promotions, and other commercial and service conditions) at any time. However, such modifications will not affect reservations already made by users before the changes.

  1. Use of Our Website

By using this website and making a reservation through it, you agree to:

  1. Use this website only for legally valid reservations.
  2. Not make any false or fraudulent reservations. If there is reasonable suspicion that a reservation of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
  3. Provide truthful and accurate data requested for the reservation.
  4. Provide us with your email address, postal address, or any other necessary information to process the reservation. You also accept that, in accordance with our Privacy Policy, we may contact you whenever necessary or to respond to your inquiries.
  5. By making a reservation through our website, you declare that you are over 18 years old or the required legal age in your country of residence and that you have the legal capacity to enter into contracts.
  1. How Can I Book on the Website?

The user books our accommodations by following the booking process described in this section. By booking our services, you agree that communications with EXPLOTACIONES SANTONEL, S.L. will primarily be conducted via electronic means.

To proceed with a reservation on our website, simply follow these steps:

  1. To make a reservation, the user must first select the accommodation and enter any applicable discount coupon.
  2. Next, the user must complete a form with personal information, including credit card details.
  3. To finalize the reservation with EXPLOTACIONES SANTONEL, S.L., the user must accept the reservation terms, legal notice, privacy policy, and cookie policy.
  4. The reservation will be confirmed when the user receives an email confirmation detailing the booking conditions. This confirmation must be presented at the establishment.
  1. Service Prices

The price displayed next to each service includes applicable taxes. If there is a typographical error in any displayed price and a user has made a purchase decision based on this error, we will notify them immediately, and they will have the right to cancel their reservation at no cost.

  1. Payment and Accepted Payment Methods

At the time of booking, the user must provide credit card details (VISA, MasterCard, Bizum) for payment. The purchase will be fully confirmed upon receipt of the booking confirmation.

  1. Technical Means to Correct Errors

If you detect an error in the reservation details, you can modify them by sending an email to info@zambraskybar.com.

To correct errors related to personal data provided during the reservation process, please contact us via email at proteccciondedatos@grupofedola.com or by phone at (34) 922 97 51 54 during customer service hours.

  1. Changes and Cancellations

If the user requests to change or cancel a reservation made on our website, they must adhere to the specific conditions indicated in their reservation.

By making a reservation, the user accepts the cancellation policy and the penalty for “no-show” (if they fail to appear).

  1. Additional Services and Supplements

If you need to add an extra service that is not initially included in the offer, please send an email to info@zambraskybar.com.

  1. Quality Commitment to Users

EXPLOTACIONES SANTONEL, S.L. is committed to providing high-quality services. If you have any questions, you can contact us at proteccciondedatos@grupofedola.com.

  1. Data Protection Policy

You can review our data protection policy at the following link: “Privacy Policy.”

  1. Online Dispute Resolution Platform

In compliance with Article 14 of Regulation (EU) 524/2013 on Online Consumer Dispute Resolution, EXPLOTACIONES SANTONEL, S.L. informs you that the European Commission provides an online dispute resolution platform, available at: Online Dispute Resolution.

  1. Applicable Law and Jurisdiction

Contracts for the purchase of products through our Website and any disputes arising from them shall be governed by Spanish law.

The user expressly submits to the jurisdiction of the courts of Santa Cruz de Tenerife. This clause does not apply if the user is a final consumer.